Shipping Policy of Aire de Agua
Last Updated: September 6, 2023
At Aire de Agua, we strive to provide our customers with an efficient and reliable online shopping experience. This Shipping Policy outlines how we handle the shipments of products you purchase on our website. By making a purchase on Aire e Agua, you agree to the practices described in this policy.
Order Processing
1. Processing Time: Once you have placed your order and payment has been confirmed, we will process your order within 2 business days. During peak demand seasons, processing time may be slightly longer, but we will do our best to meet our deadlines.
2. Order Confirmation: You will receive an order confirmation email that includes the details of your purchase and a tracking number once your order has been shipped.
Shipping and Delivery
1. Shipping Methods: We offer express shipping for Medellin and a national courier service for various cities across the country.
2. Shipping Costs: Shipping costs will be calculated based on the selected shipping method and delivery location. These costs will be clearly displayed before you finalize your purchase. We offer free shipping for orders over $250,000 COP.
3. Delivery Time: The delivery time will depend on your location. We will do our best to deliver your order as quickly as possible. Please note that estimated delivery times are approximate and may vary due to unforeseen circumstances.
4. Shipping Tracking: We will provide a tracking number so you can monitor the status of your shipment online. If you have any questions about the status of your shipment, feel free to contact our customer service team.
Shipping Address
1. Delivery Address: Please ensure you provide an accurate and complete delivery address when placing your order. We cannot be held responsible for delays or incorrect deliveries caused by incorrect or incomplete addresses.
2. Address Changes: If you need to make changes to the delivery address after placing your order, please contact our customer service team as soon as possible. We will do our best to assist, but we cannot guarantee changes can be made if the order has already been shipped.
Returns and Refunds
Our returns and refunds policy is detailed in our Returns Policy. We recommend reviewing this policy for information on how to process returns and request refunds.
Contact
If you have any questions or concerns related to our shipping or any other aspect of your shopping experience at Aire de Agua, please do not hesitate to contact us:
Aire de Agua
+57 3024266927
marketing@airedeagua.com
