Refund policy
Returns Policy of Aire de Agua
Last Updated: September 6, 2023
At Aire de Agua, we want you to be completely satisfied with your purchase. This Returns Policy outlines our guidelines and procedures for returns of products purchased on our website. By making a purchase on Aire e Agua, you agree to comply with and be bound by this returns policy.
1. Return Period
1.1. Return Period: You have a period of 2 days from the date of delivery to request a return of your product. After this period, we will not be able to accept returns.
2. Return Conditions
2.1. Product Condition: The product must be in its original condition, unused, unwashed, and with all attached tags and labels. Returns of damaged products or those showing obvious signs of wear will not be accepted.
2.2. Original Packaging: The product must be returned in its original packaging or in suitable packaging that ensures its protection during transportation.
3. Return Process
3.1. Return Request: To request a return, please contact our customer service team at marketing@airedeagua.com or +573024266927 Provide the following information:
- Order number
- Product name
- Reason for the return
3.2. Return Authorization: Once your request is approved, you will receive a return authorization and details on how to proceed.
3.3. Return Shipping: You are responsible for the return shipping costs, unless the return is the result of our error or a defective product. We recommend using a tracked shipping service to ensure the return is carried out safely.
4. Inspection and Processing
4.1. Product Inspection: After receiving your returned product, we will conduct an inspection to ensure it meets the return conditions mentioned above.
4.2. Return Processing: If the return is approved and the product meets our conditions, we will process the return and issue a refund using the same payment method you used for your purchase. Processing time may vary.
5. Exceptions
5.1. Customized Products: We do not accept returns of customized or made-to-order products unless the product has manufacturing defects.
6. Contact
If you have any questions or concerns related to our returns policy or need to request a return, please feel free to contact us at marketing@airedeagua.com or +57 3024266927